Building a dialogue with our stakeholders
We believe that fairness and transparency in our relationships with stakeholders are essential to responsible business conduct. Given the unique nature of our business and our operations on an international scale, we manage thousands of interactions with our stakeholders every day. To ensure we are using the most effective channels for listening and to quickly address stakeholders' concerns, we regularly conduct a mapping and analysis of our key stakeholder categories. This process considers the level, frequency, and duration of interactions, key areas of interest, potential impacts, and the influence on decision-making processes, among other factors.
The following overview presents a list of relevant stakeholders, their areas of interest, and the key characteristics of their relationships with the Group. These categories have also been considered in the impact assessment conducted as part of the materiality analysis.
Our stakeholders
Employees and Trade Unions
Our commitment
Skill development, health and safety protections, employee well-being, equal opportunities, industrial relations
Active communication channels
Intranet, regular meetings, internal training activities, surveys, evaluation processes, union meetings and campaigns
Areas of interest
Anti-corruption, social issues, employee protection, and human rights
Shareholders & Investor
Our commitment
Value creation, adherence to Corporate Governance standards, integrity, transparency, and accessibility of information
Active Communication Channels
press releases, reports and accounts, investor relations, stable relations with financial institutions and rating agencies, Shareholders’ meetings
Areas of Interest
Anti-corruption, environmental issues, employee protection and human rights, supply chain, social issues
Clients & Potential clients
Our commitment
excellence, innovation, quality of work, reliability, integrity, health and safety, environmental aspects, efficient supply chain management, information confidentiality
Communication channels in place
stable and continuing relationships with clients, in all the life cycle of the projects
Areas of Interest
Anti-corruption, environmental responsibility, employee protection and human rights, supply chain, social issues
Suppliers, Contractors, Subcontractors, and Business Partners
Our commitment
reliability, integrity, efficiency, objectivity in the evaluation process, information confidentiality
Communication channels in place
selection processes, regular meetings, training activities, feedback systems, stable relationships with partner firms
Areas of Interest
Anti-corruption, environmental responsibility, employee protection and human rights, supply chain, social issues
Governments & Public Administrations
Our commitment
Legality, business integrity, reliability, transparency
Active Communication Channels
Ongoing institutional relations with local institutions in host countries
Areas of Interest
Anti-corruption, environmental responsibility, employee protection and human rights, supply chain, social issues
Local communities & NGOs
Our commitment
Job creation, professional development, use of local suppliers, social support initiatives development, open dialogue with territories
Communication channels in place
Meetings with community representatives, specific communications campaigns, processes of personnel’s selection and suppliers’ evaluation, sponsorships and social support initiatives
Areas of Interest
Anti-corruption, environmental responsibility, employee protection and human rights, supply chain, social issues
Trade Associations & Media
Our commitment
cooperation, capacity building, transparency, promptness of the information
Communication channels in place
participation in trade association activities, systematic press review activities, organisation of events, press releases, website
Areas of Interest
Anti-corruption, environmental responsibility, employee protection and human rights, supply chain, social issues
Materiality matrix
The most relevant topics for us and for our stakeholders.
2021 Materiality Matrix
We adopt diverse and flexible dialogue and engagement practices to respond to the varying characteristics and needs of our stakeholders.
At the corporate level, key stakeholders include investors, clients, current and potential employees, national and international unions, suppliers and partners, public authorities, the media, and the general public. For these stakeholder categories, the dialogue primarily focuses on development goals and strategies, achieved results, acquisition of new projects, corporate structure, and career paths and professional development.
At the operational level, the main engagement activities are tailored to the characteristics of each project. Key stakeholders in this context include partners, employees, local communities, suppliers, contractors and subcontractors, clients, local authorities, and organizations such as local unions and NGOs (Non-Governmental Organizations). Additionally, we believe that the environment—understood as the entire ecosystem in which we operate—should also be considered a stakeholder in its own right.
A list of the material topics grouped by the three ESG clusters is provided below.
SOCIAL
A. Occupational health and safety
B. Human rights
C. Diversity and inclusion
D. Attraction, management and development of employees
E. Contribution to local economies
F. Supply chain
G. Stakeholder engagement
ENVIRONMENT
H. Climate change
I. Natural resources and circular economy
J. Biodiversity
GOVERNANCE
K. Ethics and integrity
L. Excellence and innovation
M. Anti-corruption
N. Cyber security
O. Finance for sustainable growth
The analysis showed that the impacts related to the topics of “Occupational health and safety”, “Diversity and inclusion”, “Supply chain” and “Excellence and innovation” were allocated greater priority.